FAQ

ORDER PLACEMENT

SHIPPING AND DELIVERY

RETURN PROCESS

TABLECLOTH SIZE CHART

 

ORDER PLACEMENT

How do I place an order?

Orders can be placed by any of the ways listed below…

  • Via phone (516-408-2371)
  • Email info@LaSarLinens.com
  • On our website by adding items desired to your cart and completing the check out process

Once your order is received and checked for availability we will email you a rental contract and estimate. Please allow 1 to 2 business days for us respond to all inquires.

To confirm an order, we must receive the signed Invoice and Rental agreement with a valid credit card on file.

What are the payment terms?
We require a 30% deposit upon signing to confirm the reservation of your linens, chair covers, chargers or napkins. Balance is due 14 days prior to delivery/ship date. LaSar Linens accepts American Express, Visa & MasterCard, Personal and business checks are also accepted with a valid credit card on file for incidentals. All orders require a valid credit card authorization form on file

Is there a minimum-order requirement?
LaSar does not require a minimum order. We understand every event is different and no order is too small or too large.

Can I revise my order once it is placed?
Revisions can be made 14 days prior to delivery/ship date via phone or email. We cannot not ensure that additions will always be available but we will do our best to fulfill all requests.

Do you provide BULK discounts?
We do offer bulk discounts on certain items please do contact us via phone or email for exact details.

Do you offer fabric samples?
Fabric swatches are available upon request, please do contact us via phone or email to have your swatch request mailed out. Shipping fees will apply

Do you accommodate custom orders?
We do accept custom orders please contact us via phone or email for further details. All custom orders must be placed with at least 8 weeks notice to delivery/ship date. A 50% non-refundable deposit is required for ALL custom orders. Please note no refunds are issued for custom orders and the order must be paid in full once production has begun

What is your cancellation policy?
Please be aware that once the contract is signed, and your event date scheduled, all other clients have been refused your specific rentals and services for your event date, and thus all payments are non-refundable. All services may be cancelled if received in writing no later than 30 days prior to the event. Any deposit amount paid is non-refundable. You would not be obligated to pay the balance of your invoice, unless you placed a custom/special order for an out-of stock item which was purchased specifically for your event. In such cases, you would be contractually bound to pay the balance due on the account. A credit in the amount of the deposit will remain on file if the event is postponed.

 

SHIPPING & DELIVERY

How will I receive my order?
Most orders will arrive via USPS, UPS, or LaSar Delivery truck based on location. Other delivery options are available upon request

Can I pick up my order?
We currently cannot accept pick up orders.

Do you ship to events out of state?
We ship nationwide shipping fees will be applied accordingly based on location and size of order. Express delivery is also available upon request.

When will I receive my shipments?
Orders are shipped to arrive one or three business days before your event. However, LaSar Linens cannot be responsible for any delays or mishandling caused by the carrier or for any natural causes that might prevent the timely arrival of shipments. You will be provided with a tracking number for your orders please do contact us immediately with any discretion and we will do our best to assist you.

 

RETURN PROCESS

Do you pick up the linens after the event?
We offer pick-up services in all areas to which we deliver via truck. Any orders shipped must be returned 1-2 business days after your event date with the provided pre-printed label found in your package.

How shall I pack my return order?
Linens must simply be folded and placed inside the box. Linens must be free of food, floral or any miscellaneous debris. Please do air-dry linens before bagging as wet linens will cause mildew and damage which will incur in additional charges as noted in the rental agreement. An invoice will be issued and processed for payment of items not returned on or before the return date.

What if I receive damaged/stained items?
Please contact us immediately if items are damaged or stained. All claims must be made prior to you event with ample time to send replacements. No reimbursements will be issued after the event has taken place.

What if items are lost or damaged?
All items lost, damaged (i.e. burned, torn, stained or deemed damaged beyond repair by LaSar Linen standards) will be charged to the credit card on file three (3x) times the rental price. Once items have been returned they will be assessed for damages or shortage. The client will be notified by phone or email within three (3) weeks of any missing or damaged items upon sorting, laundering and counting.  Photos of damages will be submitted as proof upon request. If missing items are not returned within 7 days, the credit card on file will be charged, unless alternate payment arrangements have been setup with the client. The client is responsible for any shipping costs associated with returning any items that they did not include in the original prepaid rental return package. If the client cannot locate the rental items, they will be charged retail price of the item which is equivalent to three times (3x) the rental cost. Prices vary based on item and are available upon request.

What if I lose my return label?
If for any reason you use a return label other than the one provided you must inform us immediately to insure that you are returning items to the correct address. All non-issued return labels must have a tracking number and be insured for the amount of the order. Packages lost via shipping methods of LaSar Linens are subject to charges of three times rental price.

What if the order is not returned on time?
All orders not returned are subject to a late fee of $50.00 as well as extended rental fee as noted on your rental agreement. If for any reason you are not able to return linens please do contact us via phone immediately. If items are not shipped 1-2 business days after event and the client is not able to be reached, replacement fees will be assessed and charged to the credit card on file.

Damaged/ Missing Item
Once items have been returned they will be assessed for damages or shortage. The client will be notified by phone or email within three (3) weeks of any missing or damaged items upon sorting, laundering and counting.  Photos of damages will be submitted as proof upon request. If missing items are not returned within 7 days, the credit card on file will be charged, unless alternate payment arrangements have been setup with the client. In addition, missing items will incur a $50.00 weekly late fee as stated above until returned. The client is responsible for any shipping costs associated with returning any items that they did not include in the original prepaid rental return package. If the client cannot locate the rental items, they will be charged retail price of the item which is equivalent to three times (3x) the rental cost. Prices vary based on item and are available upon request.

Do you provide set up service?
Set up services is available within most part of NY, NJ, CT and PA. Please contact us for more details on availability and cost.



 
TABLECLOTH SIZE CHART

 Round Tables      
Table Size Tablecloth Size Tablecloth Length Seating Skirt Length
30″ 120″ Puddles 15 inches 2-4 Guests -
36″ 120″ Puddles 12 inches 2-4 Guests -
42″ 120″ Puddles 9 inches 4-5 Guests -
48″ 120″ Puddles 6 inches 4-6 Guests -
54″ 120″ Puddles 3 inches 6-8 Guests -
60″ 120″ Floor Length 8-10 Guests 17ft
66″ 132″ Puddles 3 inches 9-11 Guests -
72″ 132″ Floor Length 10-12 Guests 21ft
         
 Rectangle Table      
Table Size Tablecloth Size Tablecloth Length Seating Skirt Length
6′ Banquet 90″x132″
Banquet
Floor Length 6-8 Guests 17ft
8′ Banquet 90″x156″
Banquet
Floor Length 8-10 Guests 21ft
         
  Hi-Top Tables      
(Cocktail, Hi-Boy, Airport, Elbow Tables- Height 42″)  
Table Size Tablecloth Size Tablecloth Length    
24″ Round 120″ Puddles 6 inches    
30″ Round 120″ Puddles 3 inches    
36″ Round 120″ Floor Length